1. Ordering and Payment
Barefoot Betters is an e-commerce–only business. Orders can be placed securely through our online catalog. All prices are in U.S. Dollars, and full payment is required before delivery.
Payment methods: Visa, MasterCard, American Express, Discover, personal checks, or money orders (payable to Barefoot Betters). Personal checks must clear before an order ships, so please allow extra processing time. For non-U.S. orders, please contact us directly — additional fees may apply.
2. Order Fulfillment and Shipping
Orders are processed in the order received. Most retail orders ship within 1–5 business days (Monday–Friday, excluding holidays).
- Shipping options: United States Postal Service (USPS) or UPS. Depending on location, delivery typically takes 1–8 business days.
- Rush orders may be available for an additional $25 fee. Please contact us in advance to check availability.
- No exchanges allowed.
- We do not currently offer backorders for out-of-stock items.
3. Returns and Exchanges
Unopened and unused products in saleable condition may be returned or exchanged within 21 days of delivery, subject to prior approval. All returns require a Return Authorization Number (RAN) — please contact us to obtain one before returning any items.
Original shipping charges will be refunded, but return shipping costs are the customer’s responsibility. Opened essential oil products are not eligible for return or replacement due to their sensitivity to temperature variations.
4. Product Information
Our products are handmade in small batches using natural ingredients. Minor variations in appearance, texture, or scent between batches are normal and should be expected. We recommend shipping temperature-sensitive products during cooler seasons, or selecting overnight shipping, to minimize the risk of melting.
5. Privacy Policy
Barefoot Betters is committed to protecting your privacy. We will never share, sell, or divulge your personal information to any third party except as required by law.
6. Gift Orders
We offer complimentary gift messaging and direct shipping to gift recipients. Please include your message in the comments section during checkout, or email us your request.
7. Damaged or Defective Goods
Inspect your package promptly upon delivery. Report any damage within 48 hours of delivery, and retain all packaging materials and damaged products for potential inspection. We will arrange to replace damaged products once the damage is reported and verified.
8. Customer Service
If you have questions, comments, or concerns, please use our Contact page or refer to our Frequently Asked Questions.
By placing an order with Barefoot Betters, you agree to these terms and conditions.
Last updated: 6 September 2024